While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. Even if your customer service is second to none misunderstanding and technical faults can still occur, so it is important to consider procedures for dealing with unhappy customers

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The Customer Is Always Right!

By Claus Vistesen: Copenhagen Yours truly is actually a macroeconomist, indeed with a knack for financial markets, but still; a macroeconomist nonetheless. However, you would not have gotten that impression from the writings here end last week where I worried a lot about the worry of financial markets. I still do, worry that is, mostly because we are in a very delicate situation where a severe shock in financial markets can easily and quickly be transmitted into the real economy

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No Recession in the Global Economy, but Divergence Aplenty

Channel 4 News — Roubini warns of banks “planting seeds” of crisis (Click for Video and Report ) Channel 4 News — Nouriel Roubini, the man whose warnings over the credit crunch were ignored, tells Jon Snow that banks have learned little from the economic crisis and that Europe will probably face a ‘double dip’ recession. Opinions and comments on RGE EconoMonitors do not necessarily reflect the views of Roubini Global Economics, LLC, which encourages a free-ranging debate among its own analysts and our EconoMonitor community.

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Roubini Interview with Jon Snow on the Eurozone and Big Banks

The extreme risk of reverse convertibles was dramatically demonstrated recently when such a note issued by JPMorgan Chase, which promised 64 percent annualized interest, plummeted in value just three days after being sold, according to Zeke Faux in his May 17th Bllomberg article titled “JP Morgan’s 64 Percent Note Shows Risks of Reverse Convertibles.”

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JP Morgan Reverse Convertibles "Knock Out Investors in the First Round"

“As the U.S. Senate prepares to vote as early as this week on legislation rewriting the rules for Wall Street, the financial industry is holding fundraisers for lawmakers at a rate of almost one every business day this month,” according to a May 17th Bloomberg article by Jonathan D. Salant

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Wall Street Special Interest Groups Are Spending Huge Sums to Thwart Financial Reform

In this brief interview shot on the floor of the Cable Show in Los Angeles, Cisco CTO of Service Provider Video Technology Group, Ken Morse discusses the elements of making the IP video transition. Personal computers, laptops, game consoles, portable screens – feeding them video means plumbing the pipe for Internet Protocol.

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IP Video: Bridging Legacy to Now

Baltimore Ravens President Dick Cass will be the keynote speaker for the Maryland Chamber’s Small Business of the Year Awards Luncheon on Thursday, June 3. You don’t have to be a football buff to enjoy the insights Cass will share. He will discuss the business of professional football and what it takes to run the Baltimore Ravens.

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Ravens President Dick Cass to Keynote Small Business Luncheon

The Arizona Corporation Commission requires that all not-for-profit corporations file an annual disclosure statement with their Corporation Commission Report.  This report is for all Arizona corporations, but this disclosure is an important one for all nonprofits.  As a “best practice” these questions should be asked of all new board members (and executive staff) and should be completed annually.  The answers are simple: yes or no. Have you been: 1. Convicted of a felony involving a transaction in securities, consumer fraud or antitrust in any state or federal jurisdiction with in the past seven years

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Annual Disclosure and Bankruptcy Statement

From a recent interview : I think they ought to look at a progressive value-added tax, just because–and I think it's important the American people understand this–most of our competitors have tax systems like this. If you have a value-added tax, you put a little revenue to the collector, you lower the income taxes, corporate and personal, and you put a little revenue collector on every stage of sales in a product or service, but if it is exported, you don't pay the last price.

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Bill Clinton on VAT and Exports

by Edward Hugh: Barcelona German Finance Minister Wolfgang Schaeuble told reporters in Brussels yesterday (Monday) that getting their deficits down was “the only task that everyone has to fulfill for himself and for the common good.” Meanwhile, over in New York, Paul Krugman was busy writing on his blog that “the most startling and frustrating thing about the debate over the fate of the euro is the way almost everyone avoids confronting the core issue” – which is, according to Krugman, that “wages in Greece/Spain/Portugal/Latvia/Estonia etc. need to fall something like 20-30 percent relative to wages in Germany”.

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Much Ado About (Some Of) The Wrong Things

Flash Player 9 or higher is required to view the chart Click here to download Flash Player now View the full EQIX chart at Wikinvest Today’s Daily Angle comes from  Wikinvest Wire member  Rob Powell of TelecomRamblings.com. You can read  the full article on Rob’s blog . For a sector that has been on fire for several years now, the colocation and data center space has had relatively few companies available for investment by the general public in the US marketplace

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Filling The Switch & Data Gap

The global economy and the chemical industry have been boosted, since the Crisis began in 2008, by massive government stimulus programmes in areas such as autos and housing.

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IMF warns on government spending

John Chapman, Cisco Fellow and Chief Architect, discusses the viability of DOCSIS 3.0 versus all-fiber implementations, in this Part 2 interview from the floor of The Cable Show in Los Angeles. What’s a better roadmap: DOCSIS or all-fiber?

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The Future of IP Video and DOCSIS: John Chapman, Part Two

VeteranOwnedBusiness.com is proud to welcome Vietnam Veterans of America of  Detroit , Michigan ( Lake County MI ) to the Veteran Owned Business Directory  Non Profit Section . Vietnam Veterans of America Details: Car Donations. Donate Your Car to help Vietnam War Veterans.

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VeteranOwnedBusiness.com Welcomes Non Profit Vietnam Veterans of America

VeteranOwnedBusiness.com is proud to welcome Veterans Christian Fellowship and R & R Center of Dandridge , Tennessee ( Sevier County TN ) to the Veteran Owned Business Directory Non Profit Section. Veterans Christian Fellowship and R & R Center Details: Mountain Lake Ranch is a retreat center for veterans and their families

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VeteranOwnedBusiness.com Welcomes Non-Profit Veterans Christian Fellowship and R & R Center

On SSRN , “Strategic Delaying and Concessions Extraction in Accession Negotiations to the World Trade Organization,” by Eric Neumayer: Accession to the World Trade Organization (WTO) and its predecessor, the General Agreement on Tariffs and Trade (GATT), is like no accession to any other international organization.

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Two Interesting Pieces of Trade Law Scholarship

Tamara Pearson – Venezuelanalysis.com Endless queues, waiting months or years for pay or certificates or signatures, the tedious and repetitive letters humbly addressed to all the necessary institutions, public servants and a party leadership often disconnected from the people and going against the working class: Bureaucracy in Venezuela; how bad is it, why is it as bad as it is, what impact is it having on popular organising, and what is the Bolivarian Revolution doing about it?

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The Insidious Bureaucracy in Venezuela: Biggest Barrier to Social Change

In the last ‘Green Office Tips’ we talked about going green with your professional publications by choosing a Forest Stewardship Council (FSC) certified printer and environmentally friendly printing techniques. This week we’ll explore how to go green with your in-house printing.

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Green Office Tips: In-Office Printing and Document Management

OfficeSearchToronto.com tracks available office space across the GTA. Want a survey or availability report somewhere else in Toronto? Are these space too big

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Landlord Listings Direct – GE, GWL and Oxford – May 2010

Russ Roberts, host of EconTalk, discusses his paper, “Gambling with Other People’s Money: How Perverted Incentives Created the Financial Crisis.” Roberts reflects on the past eighteen months of podcasts on the crisis, and then turns to his own take, a narrative that emphasizes the role of government rescues of creditors and the incentives this created for imprudent lending. He also discusses U.S. housing policy, particularly the Government Sponsored Enterprises (GSEs), Fannie Mae and Freddie Mac and how the government’s implicit guarantee of lenders to the GSE’s interacted with housing policy to increase housing prices

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Roberts on the Crisis

Today’s Daily Angle comes from  Wikinvest Wire member  Yves Smith of Naked Capitalism. You can read  the full article on NakedCapitalism.com The drama of financial regulatory reform is, to a considerable degree, playing right into the industry’s hands.

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You Say You Are a Market Maker? Great, Act Like One

10 years ago, Dow was in the middle of completing its $12bn Union Carbide acquisition. This made it the world’s second largest chemical company, and a leading player in Basic petchems and polymers

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Dow focuses on Performance, Market-Driven businesses

For floor plans or a survey of available office space in Toronto provide your contact info here and I will be in touch with a custom survey of office space tailored to your needs.

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Small Financial Core Office Space for Lease – May 2010

Are your group health care costs draining your bottom line? The Maryland Health Care Commission provides free health plan specific quality performance information to help employers like you compare plan performance when making your group insurance purchasing decisions. The Commission is in the process of revising the Health Plan Consumer Guide and needs feedback from employers

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Health Care Commission Seeking Feedback

The blog gained some key insights into the current M&A landscape this week, at the annual Pilko & Associates Round Table, co-organised with Shell Chemicals and leading law firm Allen & Overy: • M&A has become a ‘buyer’s market’, and this is not expected to change in the near future. • Credit markets remain cautious.

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Deepwater Horizon to lead to more regulation